StraightTalk

South Africa’s award for offshoring location of the year makes sense

This Opinion provides analysis on South Africa's long-term prospects as a location of choice for offshore outsourced services.

Barranquilla emerging as Colombia’s new CRM outsourcing hub

This Opinion outlines the emergence of Barranquilla as a contact center outsourcing hub in Colombia.

Colombian outsourcing must move to higher value delivery

This Opinion assesses the ongoing potential of Colombia's outsourcing sector in relation to contact centers, back-office BPO, and IT services.

Dominican Republic a jewel on the nearshore outsourcing horizon

This opinion assesses the potential of the Dominican Republic as a contact center outsourcing delivery site.

Convergys’s Datacom acquisition strengthens Asia-Pacific footprint

Convergys recently announced that it would be buying some of the operations of Asia-Pacific-based outsourcer Datacom. This opinion discusses the implications of Convergys's stengthened footprint in Asia-Pacific.

Portuguese woes have potential to fuel offshore contact center labor pool

This comment analyzes the negative economic news that continues to be released around Portugal in relation to the country's contact center outsourcing sector.

Venezuela a long way from nearshore outsourcing prime time

This comment discusses outsourcing possibilities in Venezuela as the country enters the post-Chavez period.

CRM outsourcers need to follow Branson’s advice on telecommuting

Comments made by Yahoo CEO Marissa Mayer and New York Mayor Michael Bloomberg have inflamed the debate around home-based working, but Ovum feels that contact center services players would be wise to heed the remarks of Virgin founder Sir Richard Branson, which were well thought out and very much in favor of working from home.

2012 year-end results show tepid progress among CRM outsourcers

Through 2012, many CRM outsourcers struggled to adjust to ongoing economic uncertainty, as well as shifting requirements from clients in terms of supporting mobility and social media solutions. However, there were encouraging signs from the standpoint of financial performance.

Stream Global Services makes a prudent UK move buying LBM

Stream Global Services’ decision to buy UK-based outsourcer LBM for approximately £29m surprised many in the CRM space. However, Ovum believes there is a great deal of logic behind this move.