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Analyst view: Windows XP finally expires

A significant chapter in the history of the PC comes to an end today as Microsoft ceases “Extended Support” for Windows XP, meaning there will be no new security updates from the vendor. However, millions of PCs are estimated to be running Windows XP as support comes to an end, and this can only mean… Read more

Richard Edwards

Ovum comments: SAP and Adobe to jointly resell Adobe Marketing Cloud

SAP and Adobe have announced a joint venture that will see SAP reselling Adobe Marketing Cloud. SAP and Adobe will invest joint development resources for additional product integration and marketing funds for joint co-marketing activities. Retail, consumer packaged goods (CPG), and telecommunications will be some industry sectors targeted first by the partnership. Gerry Brown, senior… Read more

Gerry Brown

Increase in financial markets IT spending points to end of credit crunch

After a few tumultuous years following the banking crisis, IT tech spending in the financial markets is set to rise, according to new research from Ovum*. There is a consensus across the capital markets, corporate banking and asset management that tech spending will grow between now and 2018, with overall financial markets spending exceeding US$100bn… Read more

Daniel Mayo

Ovum claims cloud services is no longer a “nice-to-have” but now a strategic necessity for the corporate IT world

Customers who want to make their first cloud services investment will look to build business cases that encompass longer-term IT and business value. Meanwhile, vendors will need to work with customers grappling with issues related to proper management and support of hybrid cloud environments as well as the continuing quest to leverage the connections between… Read more

John Madden

Analyst view: Convergys to buy Stream Global Services

Convergys Corporation has announced that it is to buy Stream Global Services, which according to Peter Ryan, principal analyst at Ovum “will be one of the most important consolidation trends in contact center outsourcing.” Ryan comments: “In what could be the most important consolidation move in the contact center outsourcing space since the global financial… Read more

Peter Ryan

Analyst view: The impact of Oracle’s acquisition of Responsys

Following the news that Oracle has acquired marketing automation vendor, Responsys, Gerry Brown, senior analyst at Ovum outlines the merits of buying Responsys and what impact this may have on competition and enterprise customers: Responsys has been the subject of acquisition speculation for some time – first Adobe (with whom Responsys has 100s of joint… Read more

Gerry Brown

Ovum predicts IT infrastructure top priority for Financial Markets in 2014

Financial markets set to continue spending on regulatory compliance and servicing to improve client loyalty New research* from Ovum, a leading global analyst firm, reveals that as profitability is more difficult to find than prior to the financial crisis, 2014 will be a year of foundational investment for the financial markets, with the primary focus… Read more

Rik Turner

Ovum discusses 2014 outsourcing perspective trends shaping customer expectations and prospects in social media

Social media is already a must for CRM vendors and enterprises alike. Ovum’s Social Media Outsourcing 2014 Trends to Watch* report predicts that both ends of the social media maturity spectrum will drive new opportunities; outsourcers will look to take social media agents out of silos and train them with additional skills, or recruit multi-channel… Read more

Margaret Goldberg

Global wealth management technology spending to reach £20bn by 2017, says Ovum

Wealth managers will look to grow revenues rather than just cut costs The increasing financial strength of clients is driving investment in the online and mobile delivery segments of the wealth management sector, according to Ovum. New research* from the global analyst indicates that IT spending growth in the global wealth management industry will accelerate… Read more

Jaroslaw Knapik

Ovum finds government agencies prioritise “digital-first” IT strategies to facilitate web-based citizen self-service

In the next 18 months, web-based self-service will be the top global IT investment area for government agencies, backed by stronger investment in CRM, compliance management, and collaboration tools. This is according to Ovum’s ICT Enterprise Insights, which finds these priorities especially pronounced in infrastructure and tax/revenue agencies, yet reveals a surprising lack of interest… Read more

Nishant Shah