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Latest Research

Improving the IT Service Experience

New technologies have presented IT service providers with an opportunity to deliver a service experience that not only meets customer expectations, but also exceeds them.

Clinical Trial Management Systems at the Hub of eClinical

The life sciences industry is turning to technology to help facilitate the execution of clinical trials. This report looks at an important solution category within eClinical solutions: clinical trial management systems (CTMS).

Framework: CEM Technologies in Telecoms

CEM has been used as a catch-all for any attempts to go beyond the data capture methods of CRM to influencing the behavior of customers. This framework describes the technologies that, when combined, produce a CEM stack.

SWOT Assessment: Sonian DiscoverStor

DiscoverStor is a unified information management platform, which allows small-to-medium-sized businesses (SMBs) and small-to-medium-sized enterprises (SMEs) to conduct early case assessments.

On the Radar: Decisyon 360, Version 5

Decisyon 360 is a highly flexible platform that combines the capabilities of commercial BI solutions, business process management (BPM) solutions, and collaboration platforms to help businesses quickly transform critical processes (or create new ones) in response to changing market conditions.

SWOT Assessment: Veeam Backup & Replication v7.0

Veeam has taken the approach of simplifying backup and replication so that it just works, yet provides the ability to enable the always-on business.

Harnessing Voice of the Customer for Customer-Driven Transformation

There has been an upsurge of interest in VoC programs as organizations try to determine how best to respond to the shift in power to the customer, rising customer expectations, and acute global competition.

On the Radar: Trifacta

Trifacta, one of an emerging breed of tool providers that is tapping machine learning to help guide end users through transforming data, provides a familiar Google-like experience, targeting data cleansing, integration, and similar tasks.

Managing Digital Assets Efficiently

Digital assets can take all shapes and forms, ranging from medical images to video and audio. Although a majority of organizations will use digital assets on websites, they are used across a wide range of industries, and in many cases will need to be retained as records. As the file size of these assets can be very large, they are best managed in a digital asset management (DAM) system.

Market Index Spreadsheet: 4Q13 ICT Services

This spreadsheet provides details of ICT services revenue and share by vendor, segment (telecom-related infrastructure services, software and IT services, business process consulting), and vertical (telecom, government and education, other) from 1Q06 to 4Q13.