2013 Trends to Watch: IT Service Management
Introduction
In 2013, ITSM principles will be challenged to evolve in line with new business demands. The rate of business change is more rapid than ever before. Demands of the workforce will require IT to show agility, responding to changing business needs quickly but without sacrificing process efficiency. This report will look at the trends affecting ITSM in 2013.
Highlights
Community and business relationship management will be vital in helping it better understand business needs.
Features and Benefits
Understand how the growth of mobile and social IT will further mature, presenting new opportunities for the enterprise in 2013.
Evaluates why enterprises are now looking to multiple best-practice frameworks in search of a competitive advantage.
Key Questions Answered
What are the new trends that will impact ITSM in 2013?
How will social and BYOD trends evolve in 2013?
How are ITSM technology soluions advancing and what feature sets are essential?
What new layers of self-service can further improve operations?
How is peer-to-peer impacting more traditional support models?
