Business Trends: European Retail Banking Technology Investment Strategies


This is a primary research study that consists of interviews with 100 senior retail banking IT executives. Institutions were from Western Europe (39%), Northern Europe (31%), and Central Europe (30%), and the study was conducted between October and November 2012.


An improving market and business growth drives a shift of focus away from cost reduction and compliance, back to driving revenue growth and improving customer satisfaction.

IT objectives drive IT investment across the regions, with Northern European banks seeing the strongest growth on the horizon.

Central Europe’s focus on product development is stronger than in the rest of Europe, although the focus on channels and marketing is in alignment.

Features and Benefits

  • Reveals executive perspectives on key drivers and priorities in IT strategy for 2013, and how these have changed from 2012.

  • Identifies IT spend growth areas and top project in retail banking for 2013.

  • Gives regional drill-down into IT priorities for 2013.

Key Questions Answered

  • What are the prevalent IT strategies and drivers in 2013?

  • Where are my peers prioritizing their IT investments for 2013?

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