Customer-Adaptive Enterprise Maturity Levels
Organizations must be able to adapt at the right frequency in order to remain relevant to customers, and to do that requires orchestration of critical attributes, which are the subject of our pilot research. In this report we provide the preliminary findings and make recommendations to large enterprises, highlighting common areas of weakness that must to be addressed for survival. We also make recommendations to vendors to broaden their view of the critical survival challenges facing organizations today.
Most organizations are disconnected from their customers, putting their futures at risk.
Features and Benefits
Understand how customer-centric organizations are today.
Understand what it takes to be customer-adaptive, and why this is this important.
Key Questions Answered
How customer-centric are organizations today?
What does it take to be customer-adaptive and why is this important?