Infrastructure Services Quarterly, 4Q12: Europe


The Europe Infrastructure Services (IS) market is well established. It includes everything from discrete managed and support services to full-scope strategic outsourcing. Ovum has been tracking European IS contracts with a total contract value of more than $1 million since before 2000. The Quarterly presentations provide an overview of the latest quarter's IS contracts: which deals have been signed by which vendors and where? Trends in the market are analyzed by sector and by vendor.


Unlike previous years, there were no spectacular infrastructure services megadeals to close 2012. However, excluding deals with a total contract value of more than $500m, there were signs of improvement compared with 2011.

Five sectors ended the year significantly ahead of where they were in 2011: central/federal government, local government, the services sector, healthcare, and media.

European vendors again had a good quarter in their home region: T-Systems, Tieto, BT, and Evry all made the top five for reported TCV. The leading non-European vendor was TCS – a vendor better known for applications outsourcing, but now growing fast as an infrastructure services provider in Europe.

Features and Benefits

  • Follow the trends in the European infrastructure services market.

  • Discover which markets saw the biggest deals in the quarter.

  • Find out what the trends are for TCV, annual contract values, and contract terms.

Key Questions Answered

  • Which vendors successfully renewed existing large contracts?

  • How have annual contract values changed on a quaterly basis over the last three years?

  • Are infrastructure services contracts getting shorter and why are there are fewer megadeals?

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