Education

The rapid pace of change in the education industry coupled with accelerating technological innovation and end-user preferences is requiring education institutions to plan for a future where the only certainty will be increased demand for services and fewer resources with which to deliver them. The campus and classroom experiences will be radically transformed, changing everything from how and where instruction is delivered, to what methods are used to conduct research, and even in what ways faculty, staff, and students engage with one another over the course of the entire student lifecycle. In response to these demands, institutions are reconsidering their strategies for buying, maintaining, and delivering IT services. In the near to medium term, even the most entrenched beliefs and established approaches, such as solution customization and on-premise delivery, will be under review in order to transform the institutional IT landscape into one capable of far more flexibility, agility, and even efficiency.

Research coverage

• IT adoption and utilization among education institutions at the primary, secondary, and tertiary levels, with a particular focus on universities and colleges
• The impact of important technology-enabled trends such as increased mobility, customer experience (CX), and leveraging analytics to improve institutional performance
• Strategy, selection, and deployment of ICT products and solutions at education institutions in the North America, Europe, and Asia-Pacific regions
• Analysis of education-specific technologies, including SIS, CRM, IPM, and academic technologies such as LMS, digital textbook, and lecture capture solutions

2013 Signature Research

• Big Data, small data, and everything in between: the potential and practicalities of applying more powerful analytics to institutional data
• Slaying the BYOD and student experience dragons: adopting a long-term mobile strategy in higher education
• More of the same or substantive change? Next-generation online learning and transformation in higher education

View our Education Technology research