Insurance

The global insurance industry is facing unprecedented challenges as growth in the mature markets stalls while significant opportunities exist for those insurers that can respond rapidly to the emerging needs of the developing markets in the Asia-Pacific region.

In 2013 and beyond, insurers will find themselves competing in a dramatically changed landscape where success will require a significant redesign of strategies, business models, customer engagement, products, distribution channels, and the requisite supporting business operations. The transformation of the landscape of risk is being driven by stricter regulations, continuing economic uncertainty within major markets, more demanding customers, and a seemingly never-ending expansion of the digital domain which exerts pressure on insurers’ go-to-market strategies, business operations, and risk-management practices. As an industry whose essence is entirely information, insurance companies must effectively and efficiently apply current and emerging technologies to best compete in the ever-changing landscape of risk.

Research coverage

The insurance technology research encompasses the key industry segments of:

• Individual and group life insurance
• Personal and commercial non-life insurance

Major coverage areas include:

• Marketing and distribution
• Customer engagement and channels
• Optimizing operational performance
• Technology and operational sourcing strategies
• The implications of industry dynamics on IT adoption
• Strategies of technology vendors operating in the global insurance industry

2013 Signature Research

• Making better decisions through analytics
• Optimizing insurance core administration
• Strengthening channel management
• Remaining in regulatory compliance

View our Insurance Technology research